How to upload files for support tickets
When requesting technical support, please submit the error messages and the actual job file(s) so we can test things for you. This document explains how to upload the necessary items.
ERROR MESSAGE UPLOADS
If you are seeing an error message, please take a screenshot of the actual error message and then attach that image to the support ticket.
JOB SETUP QUESTIONS OR CRASHES
If you are having trouble with a particular DesignMerge job, we need to receive all of the files for that job in order to test it on our system. To submit a job, please create a folder for the job and copy into that job folder all of the required files, including the InDesign document (the .indd file), data file (the delimited text file), fonts, and graphics. Then, create a zip file archive of the folder for submission to Meadows Support.
DESIGNMERGE PRO? USE VDP PACKAGER FEATURE!
To make the job file collection process easier, DesignMerge Pro customers may create a VDP Package. Please see the following web page for information about how to create a VDP Package:
LARGE FILE UPLOADS
Once you have a zip file ready for upload, you may attach it directly to your support ticket. However, if the size of your zip file is larger than 30 MB (the maximum size limit for a support ticket attachment), then go to the Meadows Uploads Site to upload the zip file.
