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An error occurred trying to access the Meadows Online activation system.

Solution

This article provides information about accessing the Meadows online activation system.

First, confirm you have used a local user account to log on to the system and are not logged on via a remote connection.

Next, the Meadows online activation system requires an internet connection. If you do not have an active internet connection, you will not be able to activate your Meadows software.

Also, the online activation system requires secure http access (https), which ensures that registration data is encrypted. This protocol is commonly used on many web sites on the internet. Please confirm your system internet connection settings are not preventing you from establishing an https connection. For example, try going to this web site page: 

https://www.meadowsps.com/mpsregistration/mpstest.php

If successful, this web site page should display that the connection was successful, and indicate which protocol and port was used to get to this site. This information may be helpful as you apply the following recommendations.

If you cannot access this web site page, please tell your IT department that you need to have access to port 443 on the system where you are trying to activate your Meadows software. If your company has a firewall, this should not be blocking port 443, which is commonly used for secure https connections. 

Finally, confirm your system and network is not using a proxy server and that both your network's firewall settings and your computer's firewall settings will allow your system to communicate with the following site: 

www.meadowsps.com

Once you have confirmed your system meets the above requirements, if you are continuing to encounter problems  activating your Meadows software installation, turn off anti-viral software that may be interfering with the Meadows software installer, quit InDesign, and re-install the Meadows software. Now start InDesign anew and try again to activate the software.

If the above recommendations do not resolve the activation issue that you are encountering, please open a Support Ticket. On your ticket, provide the following information:

  1. The Order Code that you are using
  2. A copy of any error messages that are displayed when you are trying to activate the software
  3. The information that is displayed when you try to go to the Connection Test page: https://www.meadowsps.com/mpsregistration/mpstest.php

 

Article details
Article ID: 133
Category: Knowledgebase
Date added: 2014-03-05 16:37:02
Views: 508

 
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